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Case Study: How to use relationship intelligence to deliver superior client experiences

Osler LP case study imageIf you’re trying to use technology and change management to innovate and set your firm apart, you know that the hardest part can be knowing where to begin.

Often, it helps to have a trusted and respected brand to look to. One that has already paved the way to success. And if you want to help your firm enhance client experiences, look no farther than the success story of long-time innovator, law firm Osler, Hoskin & Harcourt.

The firm wanted to integrate their business technology stack to break down data silos, streamline and enhance their client experience and turn their wealth of client data into actionable business insights.

So they turned to Introhive’s enterprise relationship management (ERM) platform to get the job done. And Introhive’s secure data automation and relationship intelligence capabilities also helped the firm increase CRM adoption across their nearly 500 lawyer user base.

For the details, download the Osler, Hoskin & Harcourt relationship intelligence success story.

Osler, Hoskin & Harcourt Innovation Success Highlights

  • 285,488 key contacts enriched with relationship intelligence
  • 88,280 new relationships identified, scored, and mapped into CRM
  • Nearly 80 hours of admin time saved each month
  • Stringent confidentiality and data privacy features
  • More client value via a complete, 360-degree view of account relationships and unique requirements

For more than 150 years, Osler, Hoskin & Harcourt LLP has advised Canadian, U.S. and international clients on an array of domestic and cross-border legal issues. With offices in Toronto, Montréal, Calgary, Ottawa, Vancouver and New York, they offer a collaborative “one firm” approach that draws on the firm’s expertise to provide responsive, proactive and practical legal solutions.

Discover more customer success stories

Introhive has helped firms of all sizes empower their sales, marketing and business development teams to ditch mundane data entry and focus on what matters most—building connections and closing deals. Read their success stories.

And to see what Introhive can do for you, request a demo today.

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