7 Things That Make A Business Hotel Great

I’ve travelled a lot for work over the last 10 years, typically 10 or 15 nights per month in hotels. I’ve stayed in all sorts: boutiques to the big chains, fancy to the ordinary. The ones I return to time and time again aren’t the fanciest or coolest it’s the ones that get the little things right. Here’s what matters for me:

  1. Internet that works. Not works if you’re sitting in the right spot in your room. But actually works. You’d be surprised how many don’t. Bonus points if it’s free
  2. A proper work chair. Sure those Ames Ghost chairs look nice but you try writing an RFP for 3 hours on one.
  3. Water in the room. A couple of complimentary bottles is a little thing that matters.
  4. A bar. No, not a hip spot with glowing octopi for lighting and dubstep playing but a place where you can comfortably dine alone or meet someone for a casual meeting.
  5. Easy Breakfast. Doesn’t have to be free but it has to be something where I can grab a quick bite and be on my way.
  6. Power outlets on the nightstand. This should actually be a marketing campaign: “We have plugs on our nightstands. “ Business travellers would flock.
  7. A great front desk team. My relationships with hotels are made and broken on the front desk experience. Genuine and customer focused staff will make me overlook any problem with my stay.

Marble bathrooms, original art and fusion cuisine are nice but a hotel that gets these little things right will win the war for business travellers, or at least this one.

So fellow road warriors: What do you look for in a business hotel?

Comments (6)

I have not travelled as much as you Rob, but a late check out /business area – when your flight home is late in the day and your early morning meeting is over at 10 – being able to come back – do more work, pack then leave to the airport is great! I also agree – the staff is it – front desk, cleaning room etc – if you are client oriented then you will get my business again and again – if you make me feel like I am in your way – I am out of there!!

Great blog post Rob – love #6! But for me, it has to be #1. I would expand to say ALL hotels should provide free (working) wi-fi, especially the larger chains. I actually had one recently try to charge me $9.95 x 3 for ONE days’ wi-fi (connecting 3 devices!) .. #7 should be a given but often isn’t ..

Solid points Rob.

Love the late checkout.

Also consistency across a chain is underrated and helps take guesswork from booking.

#6 is the winner for me. If I don’t have to move furniture or look under the bed to find an outlet near the nightstand they will have my reservation every time.

Tv that can pivot/move w/ an aux input box so I can extend my desktop and use it as a monitor is a huge plus. I’ve gotten used to multiple monitors and my productivity drops dramatically operating off of a single screen.

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