Business

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15 Nov: Osler, Hoskin & Harcourt LLP Invests in Relationship Intelligence Automation to Deliver Superior Client Experiences

TORONTO (PRWEB) OCTOBER 09, 2018 Osler, Hoskin & Harcourt LLP, a leader in Canadian business law, launched a new suite of services from Introhive, the leader in relationship intelligence and CRM automation for the legal industry.

Over a five-year partnership, Osler has worked with Introhive to develop cutting-edge solutions that would enable the firm to better meet its clients’ legal and business needs. The partnership was created to support the firm’s commitment to finding new and better ways to deliver world-class client experiences. This latest evolution in Osler’s innovation roadmap will allow the firm to gain deeper insight into its…

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10 Oct: The Knowledge Continuum: How Data, Information, and Intelligence Work Together

Big data. Information technology. Business intelligence. You’ve heard all of the big data and analytics buzzwords. But it’s not all buzz. It’s the new reality.

Business intelligence (BI) tools are on the rise with 76% of C-level technology executives expecting to increase their BI and analytics budgets. Why? Data management solutions enable better decision making, improve operational efficiencies, and increase competitive advantages.

However, when investing in data management, predictive analytics, or business intelligence solutions, most firms make a critical error: They don’t know which pieces of knowledge they need. It isn’t until after they’ve invested in an intelligence solution…

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11 Jul: Deliver 70% More Contact Data to Your CRM With Introhive’s Email Signature Scraping Technology

Sales is always looking for a way to increase leads velocity and quality. But, in order to fill your CRM and sales pipeline with quality contacts, you need complete contact information for the people you’re selling to. In some cases, the contact you are speaking with is an influencer in the buyer journey, but not the decision maker.

Other times, you are talking with one of many decision makers that make up a committee. How do you effectively go about finding all these new contacts?

One way to accomplish this is to leverage data enrichment services to help fill in…

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02 Jul: Reengineering Business Processes With Brian Hattaway of ProCore Resource Group

Customer Relationship Management (CRM) is a household name these days. According to a recent report from Gartner, CRM technology is now the largest and fastest-growing software market, with worldwide revenue reaching $39.5 billion in 2017.

Most businesses find CRM critical to its overall success, however, users of the platform struggle with adoption due to the lack of perceived value associated with CRM data entry tasks. Typically projects fail to reach desired results because the users simply don’t see why a CRM technology solution is better than Excel or Post-It Notes.

Technology is only one part of the equation, according…

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22 May: 18 CRM Experts You Need to Follow

How do you stay current on the latest trends in CRM? There is a lot of information out there that can be difficult to parse through. It’s a constantly changing and evolving industry, pushed forward by new technology.

In our minds, one of the best places to turn is the individual experts. We’ve put together a list of industry insiders that includes authors, speakers, c-suite executives, and other thought leaders, who can help keep you current on the latest trends.

Here are some of our favorite CRM experts to follow.

1. David Whiteside

With more than 30 years of experience…

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16 May: Why GDPR Is a Marketing Opportunity, Not a Burden

You’ve likely seen the flurry of emails announcing updated privacy policies from companies that have your email address with the EU General Data Protection Regulation (GDPR) going into effect. And while the fact that this is EU legislation may lead you to believe that the GDPR doesn’t apply to you, you’d be mistaken as it will affect any business that collects the data of an EU citizen. Odds are, that includes your organization. To avoid costly penalties or damage to your client relationships, your firm needs to adhere to the GDPR’s rules and guidelines surrounding client data and information.

While…

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10 May: How Relationship Intelligence Can Help Grow Revenue

Relationship intelligence is only as smart as the data behind it. As you build out your contacts, you need to ensure you are collecting the right information to give your business development teams the right data that can help them close deals.

But with only 45% of organisations using CRM to store their lead or customer data, your sales and business development teams could be missing out on valuable relationship intelligence and insights. Not having that data, or a full understanding of your current customers, means you could be losing out on opportunities with organisations you already work with, as…

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08 May: Time Is Money: The Hidden Cost of CRM Systems

Over 80% of the UK’s top 200 law firms have invested in a CRM system. A worthwhile investment as it helps your lawyers and business development teams understand and develop client relationships. If used effectively, CRM systems can help you to identify opportunities, win work, cross sell, and retain clients. In fact, Forrester has found that well-adopted CRM systems can have an ROI of 245%.

But CRM is only as good as the data it contains and if your CRM adoption levels are low ROI will remain elusive. And to achieve high adoption levels, there is the often forgotten about…

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03 May: Why I Fell in Love With Introhive and You Could, Too

CRM is a touchy subject at the majority of organizations. Looking back at my own work history, nearly every company I’ve worked for has faced the common CRM problems that stop adoption in its tracks. Low user adoption, bad data quality, limited actionable intelligence, and the list goes on. No matter where I’ve been, CRM was looked at as something you have to do, not something you want to do.

If only there were a better way.

Well, Introhive showed me that there is, indeed, a better way during my time as Salesforce Manager at Kaufman Rossin. It’s a big…

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01 May: 5 Top Takeaways From Ackert’s 2018 Legal Business Development Trends Study

According the Thomson Reuter’s 2018 State of the Legal Market, demand for legal services has stagnated, creating a struggle for firms to earn new business and stay profitable. To maintain profitability, firms typically take one of two avenues. They either take a traditional route, increasing rates and slashing expenses, or they break away from the traditional and invest more heavily in business development strategies. The report found that the latter achieves stronger growth.

So, what are those business development strategies and which ones generate the most revenue?

That’s what David Ackert, President of Ackert Inc., wanted to find out in…