Enterprise Relationship Management

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28 May: Digitization for AEC Firms: How a Client-Centric Focus Can Help Your Firm Win Big

When we think of architecture, engineering, and construction (AEC), many of us think of the large-scale structures that make up our cities: bridges, buildings, roadways. By building the structures in which we live and work, the AEC sector has an impact on virtually everything we do. 

The AEC sector employs about 7 percent of the world’s working population. In 2016 alone, the top 15 AEC companies made a total revenue of $125 billion. Each year, approximately $10 trillion is spent globally on construction-related projects — equivalent to 13 percent GDP — making construction one of the largest sectors of our…

20 May: How Introhive Can Ensure a Successful Merger

Whether companies are looking to defend and grow their market share, expand into new markets and territories, or diversify their product/service offerings, there is no limit to the benefits that successful mergers and acquisitions (M&A) can bring for each party. 

But success doesn’t just happen when the contracts are signed and the deal is done — in fact, according to KPMG, a staggering 83% of mergers fail to boost shareholder return and, as a result, are deemed a failure. As one M&A leader commented, “The cost of money has never been lower, the competition for deals…

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14 May: How Relationship Data Can Create Operational Success

No matter what industry you’re in, growth is always top-of-mind. Client roster growth, revenue growth, operational growth… they’re all tied together, and one cannot happen without the others. 

When it comes to operational growth, the key is to build processes and best practices for operational resilience and driving efficiencies. But your organization can only do this if you have access to the right data. Having access to timely and quality relationship data improves decision-making that can result in organic growth at a lower cost, driving business effectiveness, efficiencies, and — ultimately — revenue.

Quantifying the Cost of Poor Data

Growth…

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06 May: Protect and Grow Revenue Using Relationship Analytics

In business and in life, relationships reign supreme. When you build strong relationships with your customers, they’ll be more engaged, remain loyal, and will passionately advocate for your business — making them key factors in growing and protecting your revenue.

A key qualifier of a successful customer relationship: knowing who they are. Sounds simple, right? But getting to know your customers takes more than just a handshake and a “How do you do?” It takes a holistic, deep-dive approach to know exactly what you need to do in order to gain — and keep — your customers’ loyalty. 

That’s…

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27 Nov: ERM Solutions Evolve: The Times Are Changing for Enterprise Relationship Management

How AI-powered technology innovations have made ERM software more valuable than ever before.

Personal interactions versus automated transactions: Which is more likely to propel your business into the future? Both, actually.

Today’s buyers expect more from their customer experience. Indeed, they care about how you treat them almost as much as product quality and price. But the challenge here is that while your organization might excel at one-on-one service, making every customer feel like the most valuable customer can be tough. It’s a level of service scaling that requires a depth of knowledge not easily parsed from the dark…

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19 Nov: Get Over the Top 3 Hurdles to Technology Adoption

Technology adoption is a challenge for nearly every industry. Indeed, for most professional services firms, introducing new technology to your organization can be more difficult than the technical implementation itself. If you’ve ever heard the phases, “but this is how we’ve always done it” or “if it’s not broken, why fix it?” you’re not alone.

This resistance to technology improvement is not surprising when you realize more than half of organizations don’t have a clear digital business vision or strategy.

Even though you know strong digital strategies and robust technology adoption are some of your best chances to get…

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02 Oct: CRM: How to Tackle the Biggest User Adoption Challenges

A whopping 91 percent of organizations with more than 10 employees have a tool for customer relationship management (CRM). But investment in a CRM alone doesn’t equal widespread user adoption.

In fact, only 40 percent of businesses boast a CRM adoption rate of 90 percent or more, while the majority of businesses struggle to encourage system use.

To find out why, and come with some solutions, Introhive’s Head of Technical Solutions for EMEA, Ben Roles, joined Mike Driver, an industry CRM expert and Director of LogiCRM, to discuss CRM adoption best practice.

Between them, Mike and Ben…

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17 Sep: Everything You Need to Know about Relationship Intelligence Automation

A referral is the kick start to the buying process for a staggering 84 percent of all buyers. That means client satisfaction should be a top priority if you want to grow top-line revenue. Not only do happy clients make glowing recommendations; they also stick around to add revenue year-over-year.

But do you have what it takes to keep, grow and build these lasting relationships? If you don’t have a 360-degree view of your total network (your organization, prospects, clients, etc.), the answer is likely no.

But good news: that holistic view is within reach. Say hello to your…

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10 Sep: How to Tap Your Network to Boost Sales

Read on for a quick 101 in the art and science of warm introductions.

If your cold calls get the cold shoulder, know that the odds are against you. Just 1 percent of cold calls result in a meeting. And nearly nine out of 10 high-level B2B buyers don’t even respond to them.

What buyers really want are referrals from people they know. In fact, a referral kicks off the sales process for 84 percent of B2B buyers. Why the high rate of success? Because referrals from real-life connections warm up the buyer (hence the phrase “warm introductions”),…