Recent Posts

Professional middle-aged woman with short gray hair, smiling and gesturing while engaged in a business conversation with a colleague across the table in a bright, modern office setting. Both are dressed in business attire and seated at a desk with an open laptop, notebook, and documents. The scene suggests a collaborative discussion, reflecting productive CRM enhancement strategies like relationship mapping or improving client insights within existing systems.

CRM Enhancement vs. Replacement: How to Save Your Investment
  • 9 minutes read
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A professional woman smiling during a team meeting with laptops and documents, illustrating the ease of working with a modern data enrichment service.

The Flaw in Most Data Enrichment Services You’re Overlooking
  • 7 minutes read
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Team members after a meeting, showing the benefit of automated CRM data capture that eliminates manual updates.

Still Relying on Manual CRM Data Capture? Here’s What It’s Costing You
  • 9 minutes read
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Professionals engaging in conversation at a networking event, emphasizing how consistent relationship-building activities improve a firm’s customer relationship score and client retention.

What Is a Customer Relationship Score (And Why It’s Better Than NPS)
  • 7 minutes read
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Business team collaborating and sharing ideas in a modern office setting — representing teamwork, data-driven decision making, and the importance of CRM best practices for 2026.

Beyond the Basics: 5 CRM Best Practices for 2026
  • 10 minutes read
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Two coworkers at a computer screen discussing cross-selling opportunities as a result of automating CRM data entry.

The True Cost of CRM Data Entry (And How to Eliminate It Completely)
  • 11 minutes read
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Professional services team discussing CRM best practices as one of their INBOUND 2025 takeaways from this year’s event.

The Real Takeaways from INBOUND 2025 (And How to Act on Them)
  • 8 minutes read
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Business development team at a law firm discussing relationship management strategies, including alumni tracking, while evaluating CRM for law firms solutions

Choosing a CRM for Your Law Firm? Read This Insider’s Story First.
  • 10 minutes read
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A business leader and colleagues discuss strategy in a team meeting, which highlights the difference between data and intelligence in using CRM for client insights and outreach.

Data vs. Information: A Simple Guide (Plus the Next Step: Intelligence)
  • 14 minutes read
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