Customer Relationship Management (CRM) systems can be great tools for driving sales, providing better service for customers, and keeping everyone across an organization on the same page. Unfortunately, to achieve the benefits that companies are looking for, CRM users are required to continuously log new records and update existing ones, can cause some serious CRM headaches for your organization.
A recent Salesforce Research report discovered that upwards of 66% of a sales persons day is spent not actively selling, but managing data entry, administrative tasks and prepping for meetings. The time spent on these tasks typically results in headaches and lost productivity and leads to users and organizations not realizing the benefits that a CRM system is supposed to provide.
This infographic highlights some of the biggest problems that we found with CRMs after surveying hundreds of CRM and sales professionals.