Legal

#

19 Jul: How Your Firm Can Clean Up Dirty Data without CRM

Customer Relationship Management software (CRM) is a standard tool in most businesses’ tech stack, but have you ever wondered if it’s possible to clean up dirty data without CRM?

Dirty data is a challenge for every business, big and small. But let’s face it, while CRM is the go-to solution for cleaning up dirty data, it isn’t for everybody. 

The good news is yes, as a matter of fact, your firm can clean up dirty data without CRM. 

CRM are not one-size-fits all

After a bit of research, many small-to-medium-sized professional services firms—legal, accounting, consulting, staffing and recruiting, and the…

#

28 May: How to begin your CRM journey 

This is the third in a series of blog articles designed to help law firms make the most of Customer Relationship Management software (CRM). If you haven’t read the first two, you may want to catch up on them first: Legal firms: choosing a CRM and How to implement a CRM in small to mid-sized law firms.

How to begin your CRM journey

Your law firm is now at the stage where you’ve chosen a CRM, and you’ve designed an implementation strategy, and now you’re asking yourself how to begin your CRM journey. At this juncture, there’s a real chicken-and-the-egg scenario…

#

05 May: How to implement a CRM in small to mid-sized law firms

This is the second in a series of blog articles designed to help law firms make the most of Customer Relationship Management software (CRM). If you haven’t read the first one, you may want to catch up on it first:

Legal firms: choosing a CRM

Now that you’ve chosen a CRM to support your law firm’s business development efforts, it’s time for implementation. How to implement a CRM in small to mid-sized law firms looks different for each firm as workflows, processes, team distribution, and company culture all need to be considered.

A strategic approach is the best way…

#

30 Apr: Implementing Introhive: Blink & You’ll Miss It 

Implementing new technology can be daunting, and there is the assumption that all technology roll-outs will be costly, time-consuming, and resource heavy. Fortunately, this is not the case with implementing Introhive, because we’ve worked very hard to ensure that getting our platform up and running at your organization is quick and painless.

When it comes to implementing and onboarding of new technology, I’m always asked the following key questions:

What resources are required for a successful roll out? How long will the implementation process take?  Is training required for admins and end users? 

I’m delighted when I hear someone ask…

#

25 Mar: Legal Firms: Choosing a CRM

In early 2020, when the challenges surrounding the pandemic began, many legal firms found themselves without the ability to answer the question: “Who should we communicate with at our clients?”

With a clean, updated contact database full of recent activity and notes, remote professionals could quickly check one system and know exactly who at each client should receive a personal phone call or check-in in times of a crisis. Unfortunately, most firms were not set up with such a database last March.

Legal Firms and CRM

Small and mid-sized firms are pursuing customer relationship management (CRM) software now more than…

#

05 Aug: McCann FitzGerald Invests in Introhive Relationship Intelligence to Deliver Enhanced Customer Experience

One of Ireland’s premier law firms, McCann FitzGerald, has added Introhive’s enterprise relationship management platform to their suite of AI-driven legal technology.

“Whether we’re developing our own information systems or investing in innovative solutions like Introhive’s relationship management system, every decision we make comes back to one issue – will it help us improve our understanding of our clients and the experience they receive from our firm?” said Barry Devereux, McCann FitzGerald’s Managing Partner.

 

 

 

“We want to provide our clients with the best possible experience, and that requires a deep understanding, across the firm, of every touch…

#

21 May: Investing in digital transformation: Why high-quality data is do or die

Is your organisation contemplating investing in digital transformation? Or already in the thick of it? If so, you’re not alone. By the end of this year, enterprises will have spent more than $2 trillion on digital transformation efforts.

But while 87 percent of organisations believe digital technologies will disrupt their industries, only 44 percent feel adequately prepared for that disruption. To help bridge this gap, I was honored to share Introhive’s take on how we help shepherd our customers through their digital transformation journey with Briefing Magazine this month.

Briefing is business management publication focused solely on the…

#

07 May: Case Study: How to use relationship intelligence to deliver superior client experiences

If you’re trying to use technology and change management to innovate and set your firm apart, you know that the hardest part can be knowing where to begin.

Often, it helps to have a trusted and respected brand to look to. One that has already paved the way to success. And if you want to help your firm enhance client experiences, look no farther than the success story of long-time innovator, law firm Osler, Hoskin & Harcourt.

The firm wanted to integrate their business technology stack to break down data silos, streamline and enhance their client experience and turn their…

#

23 Apr: Introhive, Calico Partner to Deliver Data-Powered Legal Services Strategies to United Kingdom

Enterprise relationship intelligence leader joins roster of legal solutions experts

London, April 23, 2019 — Introhive, the leader in relationship intelligence and sales automation technology, recently partnered with legal solutions group Calico, the United Kingdom’s essential resource for law firms, as a member of its stable of legal solutions experts.

Led by well-known legal sector specialists, Directors Pauline Freegard and Katrina Bevan, Calico brings together suppliers, consultants and start-ups to help more than 4,000 U.K. legal firms more easily find solutions and connect with service providers.

“Currently, given the challenges of running a practice and the lack of supplier-side…