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〈 back to videos Philip Grosch, Industry Advisor, Weighs in on the Importance of Customer Intelligence

Philip has spent 35 years in professional services, with more than 25 years as a consulting partner. His primary and most passionate focus area was helping clients power accelerate the transformation of their customer facing functions powered by the rapidly changing technology. He has extensive experience with leading technology platforms. Hear him share why it’s never more important to invest in customer intelligence and the impact it can have on your people and customers.