TML Partners

#

03 Mar: Client Relationships: A Changing Landscape

What one word is the most important when it comes to client relationships? Trust? Insight? Communication? All are valuable to have when it comes to building a strong foundation to any relationship. But, when it comes to business, what we really need to do is listen.

At the end of 2020, TML Partners co-hosted a virtual roundtable table with Introhive to discuss this very idea with leading Chief Marketing Officers. Ryan O’Sullivan, Industry Director, Professional Services at Introhive began the conversation by sharing his findings from his doctorate on client relationships underpinned by Social Capital Theory. 

There are three layers…