client experience

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23 Apr: The Power of the Collective: Creating a Unified & Seamless Client Experience

We are, no doubt, living in an age of spectacular amounts of access. Never have we had so much access to data, and this has had a real impact on businesses — how they operate, where they operate, shifting employee responsibilities, and growing client expectations. 

Companies now operate in a truly borderless world. Many positions allow for seamless remote work without the need to ever step foot in an office! But this new mode of working presents challenges in making sure all employees have a shared common purpose, have access to the information they need, and are able to do…

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05 Aug: McCann FitzGerald Invests in Introhive Relationship Intelligence to Deliver Enhanced Customer Experience

One of Ireland’s premier law firms, McCann FitzGerald, has added Introhive’s enterprise relationship management platform to their suite of AI-driven legal technology.

“Whether we’re developing our own information systems or investing in innovative solutions like Introhive’s relationship management system, every decision we make comes back to one issue – will it help us improve our understanding of our clients and the experience they receive from our firm?” said Barry Devereux, McCann FitzGerald’s Managing Partner.

 

 

 

“We want to provide our clients with the best possible experience, and that requires a deep understanding, across the firm, of every touch…