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24 Mar: How to adjust to working remotely so you remain productive

For many professionals in office settings, the day is relatively structured. You commute to work, either walking, by public transit, or in your car, and you might grab a coffee on the way. Once you’re there, you have your “good morning!” round before settling into your workspace and firing up your computer. Perhaps your team has a standing meeting at 9:15 every day, or the office generally breaks and gathers near the coffee pot to catch one another up on projects.

At some point in the day, you take your lunch, and – when the day ends, you turn off…

By Jody Glidden Artificial Intelligence Business News Technology

19 Mar: 4 Ways AI Helps Managers Increase Remote Workforce Productivity

We are currently seeing an unprecedented global scenario as governments, institutions, and businesses are encouraging entire populations to isolate themselves in response to the spread of COVID-19 (novel coronavirus 2019). While for most businesses, the short-term uncertainty is unnerving, many leaders are viewing this as a litmus test to analyze their remote workforce productivity and effectiveness.

Thanks to advances in technology like video-enabled web conferencing and lightning-fast internet speeds, working from remote locations has grown increasingly popular for companies with larger workforces. B2B organizations that employ “knowledge workers” tend to have more lenient practices and more flexible work arrangements—from flextime…

By Julie Taylor Artificial Intelligence Automation Business Business Development Relationship Intelligence

12 Feb: Cleanse, AI-Powered Contact Quality Management for B2B

Keeping contact information up-to-date within a customer relationship management (CRM) system is difficult — especially for customer-facing staff. Not only are these employees strapped for time — they are often unaware of departures and physical moves their contacts have made. This causes discrepancies in CRM data quality, leading to bigger troubles down the line.

Managing data often requires staffing a team dedicated solely to data stewardship, which requires a significant investment in people and time resources. Organizations seem to have two choices: either staff a data stewardship team to constantly work in a reactive cycle to outpace data decay and…

By Jody Glidden Artificial Intelligence Automation Business Business Development Customer Relationship Management (CRM) Data Quality Management Enterprise Relationship Management ERM Marketing Sales

27 Nov: ERM Solutions Evolve: The Times Are Changing for Enterprise Relationship Management

How AI-powered technology innovations have made ERM software more valuable than ever before.

Personal interactions versus automated transactions: Which is more likely to propel your business into the future? Both, actually.

Today’s buyers expect more from their customer experience. Indeed, they care about how you treat them almost as much as product quality and price. But the challenge here is that while your organization might excel at one-on-one service, making every customer feel like the most valuable customer can be tough. It’s a level of service scaling that requires a depth of knowledge not easily parsed from the dark…

By Dan Dowling Artificial Intelligence Business Data Quality Management Digital Transformation Relationship Intelligence

05 Sep: 5 ways AI can recession proof your business growth

With 3 out of 4 economists predicting a U.S. recession by 2021, uncertainty around the United Kingdom and the European Union trade agreements, and global economic confidence weining, how is your business protecting itself from a downturn?

When recession looms, leaders look to the levers within their business they can influence – focusing on retaining current customers, closing best case sales opportunities in pipeline and protecting cash reserves. Many will resort to cost cutting to further mitigate risk or postpone investments in new technology that had been forecasted to drive innovation and competitive advantage.

While many leaders will shy away…

By Dan Dowling Artificial Intelligence Business Development Customer Announcements Enterprise Relationship Management Legal Relationship Intelligence

05 Aug: McCann FitzGerald Invests in Introhive Relationship Intelligence to Deliver Enhanced Customer Experience

One of Ireland’s premier law firms, McCann FitzGerald, has added Introhive’s enterprise relationship management platform to their suite of AI-driven legal technology.

“Whether we’re developing our own information systems or investing in innovative solutions like Introhive’s relationship management system, every decision we make comes back to one issue – will it help us improve our understanding of our clients and the experience they receive from our firm?” said Barry Devereux, McCann FitzGerald’s Managing Partner.

“We want to provide our clients with the best possible experience, and that requires a deep understanding, across the firm, of every touch…

By Jody Glidden Artificial Intelligence Automation Customer Relationship Management (CRM) Data Quality Management Digital Transformation Finance Relationship Intelligence

12 Dec: 7 Ways Financial Services Firms Can Leverage Artificial Intelligence

Haunted by visions of robots compiling information and spitting out numbers as you wonder what happened to your once booming financial services firm?

Relax.

You won’t have to surrender to any robot overlords.

In fact, jobs in financial services — tax preparation, auditing, consulting — are about to get more efficient. That’s because machines eliminate manual data entry and provide instant insights, leaving you and your business development team with more time to ensure ongoing loyalty and drive new business.

What is AI?

Artificial intelligence (AI) is technology that collects information and learns from what it stores, enabling computers to…