Customer Relationship Management (CRM)

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19 Apr: Cracking the Myth of Long Investment Banker Hours

The jaw-droppingly long hours investment bankers work are legendary. A widely-reported recent survey of first year analysts at Goldman Sachs revealed that they work on average more than 95 hours per week, and sleep around 5 hours each night. Across the industry, average investment banker hours are between 70-85 hours per week. No matter how you slice it, that’s a lot of time to spend working.

But is it really necessary? In today’s technology-driven world, aren’t there solutions to automate a lot of the work and make a day in the life of an investment banker more balanced and less…

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08 Mar: AI and Algorithms: What’s Best?

AI has become a bit of a buzzword – filled with hype and confusion for many. Understanding how AI can help your business is the first step in identifying which tool(s) can help you achieve your goals.

It’s no big secret: Covid-19 has completely transformed the way we do business, so much so that it’s become difficult to understand the various technologies available and how and why people engage with them. Even before the pandemic, it was common knowledge that if you empower good people with good processes and the right technology, your likelihood of a positive outcome is higher….

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28 May: Digitization for AEC Firms: How a Client-Centric Focus Can Help Your Firm Win Big

When we think of architecture, engineering, and construction (AEC), many of us think of the large-scale structures that make up our cities: bridges, buildings, roadways. By building the structures in which we live and work, the AEC sector has an impact on virtually everything we do. 

The AEC sector employs about 7 percent of the world’s working population. In 2016 alone, the top 15 AEC companies made a total revenue of $125 billion. Each year, approximately $10 trillion is spent globally on construction-related projects — equivalent to 13 percent GDP — making construction one of the largest sectors of our…

20 May: How Introhive Can Ensure a Successful Merger

Whether companies are looking to defend and grow their market share, expand into new markets and territories, or diversify their product/service offerings, there is no limit to the benefits that successful mergers and acquisitions (M&A) can bring for each party. 

But success doesn’t just happen when the contracts are signed and the deal is done — in fact, according to KPMG, a staggering 83% of mergers fail to boost shareholder return and, as a result, are deemed a failure. As one M&A leader commented, “The cost of money has never been lower, the competition for deals…

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14 May: How Relationship Data Can Create Operational Success

No matter what industry you’re in, growth is always top-of-mind. Client roster growth, revenue growth, operational growth… they’re all tied together, and one cannot happen without the others. 

When it comes to operational growth, the key is to build processes and best practices for operational resilience and driving efficiencies. But your organization can only do this if you have access to the right data. Having access to timely and quality relationship data improves decision-making that can result in organic growth at a lower cost, driving business effectiveness, efficiencies, and — ultimately — revenue.

Quantifying the Cost of Poor Data

Growth…

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06 May: Protect and Grow Revenue Using Relationship Analytics

In business and in life, relationships reign supreme. When you build strong relationships with your customers, they’ll be more engaged, remain loyal, and will passionately advocate for your business — making them key factors in growing and protecting your revenue.

A key qualifier of a successful customer relationship: knowing who they are. Sounds simple, right? But getting to know your customers takes more than just a handshake and a “How do you do?” It takes a holistic, deep-dive approach to know exactly what you need to do in order to gain — and keep — your customers’ loyalty. 

That’s…

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30 Apr: Tap into Reliable Data: The Real Effect of Inaccurate Data on Your Business

Though published in 2017, this article from The Economist still rings true: “The world’s most valuable resource is no longer oil, but data.”

We could not think of a better analogy for the fast-growing, data-fueled economy. Data, like oil, is often a trapped asset, and extracting and exploiting this valuable resource has proven to be so complex, it has driven up costs for “tapping”  into the source, driving businesses to implement new technologies in an often futile effort to uncover insights. Many businesses find it so difficult to utilize their own data to drive bottom-line revenues, they give up…

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23 Apr: The Power of the Collective: Creating a Unified & Seamless Client Experience

We are, no doubt, living in an age of spectacular amounts of access. Never have we had so much access to data, and this has had a real impact on businesses — how they operate, where they operate, shifting employee responsibilities, and growing client expectations. 

Companies now operate in a truly borderless world. Many positions allow for seamless remote work without the need to ever step foot in an office! But this new mode of working presents challenges in making sure all employees have a shared common purpose, have access to the information they need, and are able to do…

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17 Apr: Connecting to the Lonely Client: Bolstering Relationships in Uncertain Times

In the midst of a global pandemic and a rapid shift towards a new normal, nurturing positive client relationships is more important than ever before. Ensuring you remain an essential part of your clients’ path to success — and remain a part of their budget — is all about maintaining positive experiences, especially in uncertain times.

Introhive’s main application is to enable firms to understand, measure, and drive revenue from client relationships — and strengthening those relationships will be key in helping firms to mitigate losses and bounce back quickly when we return to “business as usual.”

So how…

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27 Mar: 4 Tips From a Manager of Remote Workers

Between 2005 and 2017, there was a 159% growth in remote work across the United States. Today, about 4.7 million US workers spend at least some of their workweek working remotely — a number that’s rising daily in the midst of the COVID-19 outbreak (novel coronavirus 2019).

If you’ve never managed a remote workforce before, it may seem daunting. While you might imagine that remote work comes with a whole new set of management challenges, the truth is many of the same management principles hold true. Sure, there are a few snags you’ll want to avoid — like losing…