Law Firm

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05 Aug: McCann FitzGerald Invests in Introhive Relationship Intelligence to Deliver Enhanced Customer Experience

One of Ireland’s premier law firms, McCann FitzGerald, has added Introhive’s enterprise relationship management platform to their suite of AI-driven legal technology.

“Whether we’re developing our own information systems or investing in innovative solutions like Introhive’s relationship management system, every decision we make comes back to one issue – will it help us improve our understanding of our clients and the experience they receive from our firm?” said Barry Devereux, McCann FitzGerald’s Managing Partner.

 

 

 

“We want to provide our clients with the best possible experience, and that requires a deep understanding, across the firm, of every touch…

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12 Mar: 4 Key Elements of Successful Law Firm Business Development Strategy

Legal services demand has flatlined, stymying business development and marketing, leading some experts to point to increasing client dissatisfaction and the rapid growth of in-house legal departments as the cause.

But whatever the reason, a strong business development strategy that drives revenue and retains clients is more important than ever. Are you on the right track?

To be sure your business development plan is up to the task of dealing with today’s shrinking legal prospects, check out this list of four must-have elements.

The 4 Elements of Strong Business Development Plans Element #1: Customer Retention

Acquiring new…

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18 Dec: How to Change Your CRM Thinking from System to Systematic

Is your CRM generating the ROI your law firm deserves?

With 63 percent of law firms reporting user adoption and data quality as their top CRM challenges, odds are the answer is no. If your lawyers and business development team aren’t using the tool, quality customer data won’t get entered, creating a vicious cycle of poor adoption and data that does the opposite of drive new business.

So, how can you correct course and right the ship?

In my experience, it all comes down to your approach to CRM. Instead of thinking about your CRM as a system, you need…

05 Dec: Secure Your Client Data: How Law Firms Can Create a Deeper Level of Trust

It’s long been said that data is the lifeblood of nearly every business. However, it’s not just your firm’s proprietary data that needs protecting. In today’s hyper-connected digital world, it’s a given that all data is at risk, especially as your firm calls upon a growing number of legal technologies and digital workflows. To establish and maintain a deep level of trust with prospective and existing clients, you need to protect their confidential, sensitive data.

Why Law Firms Are Targeted

When you consider the type of data your law firms handles, it’s easy to see why those with nefarious intent…

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05 Dec: The Big List of Business Development Resources for Law Firms

There are a range of catalysts responsible for driving two-thirds of law firms to invest more into marketing and business development. Regardless of the reason, suffice it to say that demand for BD and marketing acumen continues to rise, as do the rewards for practitioners who can produce results.

Our goal in compiling the list below is to create a convenient learning repository for any lawyer, marketer or business development professional who aims to advance their career.  With convenience in mind, let’s start with some portable lessons:

On the Go Resources

The Trusted Advisor [Audiobook]
Before persuasion can…